ROLE-PLAYS

The examiners usually at the end of the speaking exam give you the role plays.Here some examples.

Situation

You are in a restaurant and need to explain to the waiter that you have various food allergies and want your food to be prepared to your exact specifications.When the food arrives,it does not meet your specifications,so you want to return it and have it prepared correctly.

Useful words and Phrases:

For starters,I´ll have...

I´m allergic to...

I cannot eat...

Please make sure...

Instead,could I please have it with..

Excuse me,but...

I´m sorry but I ordered...

I´m afraid that..

Situation

Your bank card has been stolen along with your wallet and all of your cash.You must call your bank in order to cancel the card.You want to make sure that no unauthorised transactions have been made with the card.As you don´t have any cash,you need to find out how to obtain a new card.

Useful words and Phrases:

I´m calling to report the theft of..

My account number is...

My ID number/passport number is...

Situation

You are on holiday in an English-speaking country.You go to the bank to get some local currency,but you are unsure whether you´ll get the best rate by exchanging or by using a credit or debit card.You´re unsure whether or not you should get all the money you´ll need for the duration of your holiday or exchange cash/withdraw funds as you need the money.Explain your situation to the bank teller/cashier.

Useful Words and Phrases

I need some cash.I´m not sure if it´s better to...or to...

Do you charge any fee for..?